RAISE Training is committed to providing opportunities to all people for advancement, regardless of their background. We support government policy initiatives and provide access to our training where we can to those who are at a disadvantage, even seeking assistance for learners from relevant agencies or government departments.

RAISE Training meets the needs of individuals and the community through the integration of access and equity guidelines, and will apply equity principles to ensure equality of opportunity without discrimination by ensuring that our selection criteria is non-discriminatory, providing fair access to training for disadvantaged people.

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RAISE Training is committed to providing guidance or support to those learners who have any identified issues in relation to language, literacy or numeracy support. If English is your second language, you most definitely can still undergo training. Sydney being multicultural, requires us to cater for all applicants regardless of their grasp on the English language. The verbal delivery of the training may be conducted at a slower rate, due to the obvious language barrier. We have many years experience teaching students with English as a second language.

Should a learner require support, in a confidential interview, information can also be provided on access to appropriate support which is available. All information in relation to a learner’s LLN skills is strictly confidential.

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RAISE Training ensures that information on Skills Recognition is made available to all clients. RAISE Training will recognise qualifications of a client and apply them to the competency being attempted with the aim of reducing the training time and the duplication of training/assessment.

An application can be made for any of the above when a learner believes that they have already attained the necessary skills and competencies elsewhere (work experience, other study etc.).

For heavy vehicle lcensing, the NSW Roads and Maritime Services (RMS) has developed a specific training and assessment tool for individuals who already feel that they have achieved the required competency to undergo the mandatory assessment for which RAISE Training will be assessing against their prior knowledge.

This is called a Competency Test (CT) where RAISE Training will be conducting assessments only.

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RAISE Training has a policy of providing refund of fees to clients who have enrolled in an Accredited Training Program or Course with RAISE Training and to safeguarding those fees as appropriate until a request and appropriate assessment has been made of their full or partial refund.

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RAISE Training is committed to safeguarding the personal information entrusted to us by our clients. This privacy statement outlines the practices we follow in protecting personal information. This privacy policy applies to RAISE Training and to any person providing services on our behalf.

Privacy Statement

The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes RAISE Training Privacy Policy.

RAISE Training is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information.

What kind of information do we collect?

If you choose to register on our sites, we may ask you for information such as name, email address, age, telephone number and product information. Our sites may include optional surveys, asking for your views on various products and services. We may store the content and communications which you send and receive, and we reserve the right to monitor your communications.

We normally collect client information directly from our clients. We may collect your information from other persons with your consent or as authorized by law.

We inform our clients, before or at the time of collecting personal information, of the purposes for which we are collecting the information. The only time we don’t provide this notification is when a client volunteers information for an obvious purpose (for example, producing a credit card to pay a service fee when the information will be used only to process the payment).

How do we safeguard personal information?

We make every reasonable effort to ensure that personal information is accurate and complete.

We protect personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.

We use appropriate security measures when destroying personal information, including shredding paper records and permanently deleting electronic records.

How do we use and disclose your personal information

RAISE Training will only use the personal information you have chosen to provide us for the purpose for which you provided it.

RAISE Training will not use it for any other purpose without your consent.

RAISE Training will only use or disclose personal information for the purpose which was either specified or reasonably apparent at the time of collection. We may also use or disclose it for any other related purpose for which you would reasonably expect it to be used. RAISE Training may also use your personal information to send marketing or promotional material to you, unless you indicate to us that you do not wish to receive it.

Should third parties be given access to personal information in such a case, RAISE Training requires that our contractors are obliged to keep that personal information confidential and not to use or disclose it for any purpose other than performing services for us or on our behalf.

Questions about Privacy

If you have a question or concern about any collection, use or disclosure of personal information by RAISE Training, or about a request for access to your own personal information, please contact the RTO Manager on (02) 9896 7587.

RAISE Training ensures that each learner is properly informed of the services they are to receive, their rights and obligations as well as our own responsibilities towards their consumer protection.

The information made available to current or perspective learners and clients about training and assessment services, wether disseminated directly or through another party, is to be both accurate and factual. Before deciding to enrol into any course, learners should be able to answer the following:

• what the course is, how much it costs and what it leads to (i.e. accredited or non-accredited);
• where and how the course is being delivered and who is involved; and
• the fact that RAISE Training is the RTO and what our National RTO Code is.

RAISE Training does NOT guarantee the following:

• that a learner will pass the course; or
• that a learner will obtain a particular job outcome

RAISE Training will advise learners as soon as practicable, where there are any changes to agreed services.

Learner's Rights

Australian Consumer Protection laws apply to learners enroling with RAISE Training, granting them rights as a consumer. These rights include but not limited to any statutory cooling-off periods, if any apply, and the right to obtain a refund for services not provided.

RAISE Training is responsible for the quality of the training and assessment being delivered to its clients, as well as issuing the AQF certification documentation. If a learner enrolls in a training program with RAISE Training, wether being delivered through a third party or not, RAISE Training is responsible for ensuring that the learner receives the service that they are entitled to.