Complaints and Appeals

RAISE Training ensures that complaints and appeals are recorded, acknowledged and dealt with fairly, efficiently and effectively.

RAISE Training has implemented a transparent complaints and appeals policy that enables learners and clients to be informed of and understand their rights and includes a mechanism for them to be acknowledged and dealt with fairly, efficiently and effectively.

Follow the links below for further details on our complaints and appeals processes.

   
Complaints
   
Appeals
   
Independent Third-Party

 

Complaints

A complaint can be about any aspect of the services RAISE Training provides. This could include complaints about training delivery, assessment, skills recognition, discrimination, harassment and any other issues that may arise.

Lodge a Complaint

If you feel compelled to make a verbal report about the service provided, you can do so by contacting (02) 9896 7587 or you can submit a complaint via our online Complaint Form.

See our Complaints Handling Process for a full explaination of our process.

   
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Appeals

An appeal is where a course participant is not satisfied with the outcome of an assessment or any issue that relates to the successful completion of a Training Program or VET Course and issue of an AQF Qualification or Statement of Attainment.

Lodge an Appeal

If you feel compelled to make a verbal report about an assessment outcome, you can do so by contacting (02) 9896 7587 or you can submit an appeal via our online Appeal Form.

See our Appeals Handling Process for a full explaination of our process.

   
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Independent Third-Party

At any time, any party involved in a complaint or appeal investigation can request an independent third party organisation to review the appeal and make the final decision.

   
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In this section:

Links:
  If you feel compelled to make a report about the service provided, you can submit a complaint via this online Complaint Form.
 
  If you feel compelled to make a report about an assessment outcome, you can submit an appeal via our online Appeal Form.

 

 
   
 
  Call us on (02) 9896 7587
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